Last Updated: October 24, 2024
Thank you for choosing Wattson Health ("we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our software and services designed for pharmacies, patients, doctors, and other healthcare professionals.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
Patients:
Voice recordings (with consent) from interactions with our AI Voice Agents.
Caller ID information (phone numbers).
Prescription refill requests.
Names, dates of birth, and health-related inquiries provided during calls.
Pharmacists and Healthcare Professionals:
Contact information (names, professional email addresses, phone numbers).
Credentials and professional qualifications.
Usage data related to interactions with our platform.
1.2 Sensitive Information
We collect Protected Health Information (PHI) such as prescription details, medication names, dosages, and other health-related information provided by patients during interactions with our services.
2. How We Use Your Information
We use the collected information to:
Facilitate and enhance the functionality of our AI Voice Agents for efficient patient-pharmacy communication.
Transcribe and relay patient requests to pharmacies for prescription refills and related services.
Improve user experience through system optimization and personalization.
Provide customer support and troubleshoot technical issues.
Analyze aggregated data to enhance our services and develop new features.
We use anonymized and aggregated data for analytics to improve our services. Personal or sensitive data is not used for marketing purposes without explicit consent.
3. Disclosure of Your Information
We may disclose your information in the following circumstances:
3.1. To Our Pharmacy Clients
Transmitting patient information to the respective pharmacies to fulfill prescription requests and provide related services.
3.2 To Service Providers
Sharing information with trusted third-party vendors who assist in operating our platform, such as cloud hosting and data processing services. These parties are bound by strict confidentiality agreements, which can include Business Associate Agreements (BAAs) in order to adhere to HIPAA.
3.3 Legal Obligations
Disclosing information when required by law to comply with legal obligations or respond to lawful requests from regulatory authorities.
4. Data Security
We implement robust security measures to protect your personal and sensitive information:
Encryption: Data is encrypted both in transit and at rest using industry-standard protocols.
Access Controls: Strict access controls and authentication mechanisms limit data access to authorized personnel only.
Security Audits: Regular security assessments and vulnerability testing are conducted.
Compliance Standards: Adherence to industry best practices and regulatory standards, including HIPAA compliance.
Employee Training: Staff receive ongoing training on data privacy and security protocols.
4.1 Data Breach Protocols
In the event of a data breach, we will:
Promptly identify and contain the breach.
Notify affected clients and individuals as required by law.
Cooperate with law enforcement and regulatory authorities.
Implement corrective measures to prevent future incidents.
5. Data Retention
We retain personal and sensitive data only as long as necessary to:
Provide our services effectively to our pharmacy clients.
Comply with legal, accounting, or regulatory requirements.
Voice recordings and transcriptions are typically retained for a period specified in our agreements with clients, after which they are securely deleted or anonymized.
6. Your Rights
You have the right to:
Access: Request access to your personal data.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
6.1 Exercising Your Rights
To exercise your rights, please contact us at privacy@wattsonhealth.com. We will respond to all requests within the timeframes required by applicable laws.
7. Cookies and Similar Technologies
When you visit or log into our website, we use cookies and similar technologies to collect certain information about your visit. This includes (i) Usage Data (information about how you use our site, such as pages visited, time spent on pages, and links clicked), (ii) Device Information (details about the device you use to access our site, including IP address, browser type, and operating system), and (iii) Personal Data (if you provide it, we may collect information such as your email address, phone number, or other contact details). We may also combine this information collected automatically with other data we receive from third-party sources, such as data providers and marketing partners, to create a more complete profile of you. We may then use this profile to communicate with you, including providing personalized advertising and promotional content based on your interests and browsing behavior. You may opt out of this at any time.
7.1 Use of Cookies
In addition to the above, our website and client portals use cookies and similar technologies to:
Enhance user experience and navigation.
Remember user preferences and authentication details.
Analyze website traffic and usage patterns for service improvement.
7.2 User Consent
We inform users through:
A Cookie Notice displayed upon their first visit to our website, with the option to opt-in or opt-out.
Where required by law, we obtain explicit consent before using non-essential cookies.
8. Third-Party Services
We employ reputable third-party service providers, including:
Cloud Hosting Providers: For secure data storage and processing infrastructure.
Analytics Services: To gain insights for improving our platform and services.
Communication Tools: For customer support, notifications, and operational communications.
All third-party providers are thoroughly vetted and are bound by strict confidentiality and data protection agreements to ensure the security and privacy of your data.
9. International Data Transfers
We do not transfer or store personal data internationally. All data is stored and processed within the United States.
10. Compliance with Laws
We operate in the United States and comply with all applicable federal and state laws, including:
Health Insurance Portability and Accountability Act (HIPAA): We adhere to HIPAA regulations concerning the privacy and security of PHI.
Other Applicable Laws: We comply with other relevant federal and state regulations governing data protection and privacy.
11. Children's Privacy
Our services are intended for use by pharmacies and adult patients. We do not knowingly collect personal information from individuals under the age of 18 without appropriate consent. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it from our records.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through:
Posting the updated Privacy Policy on our website with an updated "Last Updated" date.
Sending notifications via email to registered clients and users.
Providing a summary of key changes when applicable.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@wattsonhealth.com
Address: 125 NE 32nd St #2017, Miami, FL 33137
By using our services, you agree to the terms of this Privacy Policy.